Field Services Manager

Cubic Transportation Systems

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Responsible for overseeing asset maintenance of single or multiple transit agency customer. Manages all service-related functions including equipment installation, maintenance, repair, testing, and logistics, ensuring adherence to quality and security standards. Leads a team supporting fare collection devices and coordinates service delivery from internal teams and subcontractors. Accountable for team development, performance management, customer satisfaction, issue resolution, safety, and reporting. Strategically plans and directs the local Field Services organization in a way that is forward-thinking and aligned to company strategy, policies, procedures, and ethical standards. Exercises significant decision-making authority in daily operations.

Essential Job Duties and Responsibilities :

• Ensures adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), proactively identifying and reporting early indicators that may impact performance.
• Determines staffing, scheduling, and resource needs to optimize field service operations and drive operational efficiency.
• Champions coaching and employee development initiatives to cultivate motivation, strengthen engagement, and promote high-performance outcomes across teams.
• Establishes and evaluates productivity goals, identifies performance gaps, and proactively implements solutions to address areas of concern and improve individual and team performance.
• Leads the collection and analysis of data using a variety of tools such as ServiceNow, to drive strategic decision-making, and deliver fulfillment of customer requirements and engineering enhancements to fielded hardware and software.
• Engages with customers to address service inquiries and resolve concerns with empathy and urgency, ensuring a responsive and positive experience through proactive problem-solving.
• Manages first-line preventative and corrective maintenance, installation, decommissioning, testing, and inventory control for all fare collection devices within the regional transit system. Develops and implements maintenance documentation and plans to ensure operational reliability and compliance.
• Coordinates service delivery from internal teams and subcontractors, including cash collection and consumables replenishment.
• Oversees quality assurance, safety management, reporting, and administrative duties.

Minimum Job Requirements :

Cubic Pay Range : $119,000.00 - $181,000.00 + benefits.