Continuum of Care Case Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The CoC RRH Case Manager is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long-term self-sufficiency. The Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client-centered approach, the Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.

RESPONSIBILITIES

• Manage a caseload of 15-20 clients, securing and maintaining their housing while connecting them to supportive services and resources for rapid stabilization in permanent housing.
• Conduct assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on housing, health, and other essential needs.
• Assist clients in identifying and accessing community resources and support services.
• Serve as a liaison between clients and landlords.
• Support households in housing searches, co-identifying safe and affordable housing units, negotiating lease agreements and utility payment arrangements.
• Establish and maintain an effective and timely referral network to connect clients with necessary resources.
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Maintain up-to-date knowledge of local services, eligibility requirements, and application processes.
• Conduct monthly case reviews for all clients to assess progress and address emerging needs and to ensure they are receiving necessary assistance and support.
• Attend trainings and meetings to understand social services in our community.
• Mediate issues with clients that threaten their self-sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance within six months.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Collaborate with the workforce case manager to increase household income.
• Provide services that are sensitive to the cultural, social, and linguistic needs of clients.
• Stay informed about cultural issues and best practices for working with diverse populations.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and salesforce within 1 business day of contact.
• Connect clients with nutrition education support.
• Prepare and submit monthly success stories to supervisor, marketing and grants manager.
• Keep shared spreadsheets up to date.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meets and Calendar.
• Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.
• Case conference complex cases / issues with supervisor and provide creative solutions to challenges that arise.
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Conduct monthly home visits.
• Any other job duties as assigned.

EDUCATION AND EXPERIENCE

KEY COMPETENCIES AND SKILLS

WORK SCHEDULE AND EXPECTATIONS

ADDITIONAL INFORMATION

WORK ENVIRONMENT AND PHYSICAL DEMANDS

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

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Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Must be able to pass a criminal background check and drug screening