Service Writer II

Service Writer II

The Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Essential Responsibilities :

Performs basic estimation duties based on compiled information from Mobile Technicians and Customers

Monitors repair status, completion timelines, and customer communications related to approved estimates

Keeps records of repair details and completes necessary paperwork

Follow up on outstanding quotes and prioritize workflow to ensure effectiveness

Develops positive working relationships with Estimation team members, internal stakeholders and customers

Providing excellent customer service for all internal and external customer calls

Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company

Review, revise existing and generate additional repair estimates at customers request and specifications

Follows job related duties as directed by manager

Collect miscellaneous information and parts pricing from various manufacturers and vendors

Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling

Assists with other duties and special projects as assigned

Required Qualifications :

Education :

High School Diploma / GED and 3 years' experience.

Experience :

2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role Minimum High School diploma or GED required Experience with DMS systems, preferably Karmak and Mitchell One or similar.

Knowledge / Skills / Abilities :

Strong communication skills (written, verbal and phone) and customer service skills Experience with MS Office, emails, typing, etc. / software navigation capabilities to generate repair estimates Has a sense of urgency daily; is action oriented; acting with a minimum of planning Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Maintains professional but friendly demeanor Demonstrates interpersonal and customer service skills Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers Excellent organizational skills with exceptional follow-through Excellent prioritization skills with strong attention to detail Ability to handle multiple projects in a fast-paced environment

Preferred Qualifications :

Experience as an Estimator in a diesel vehicle service department or dealership environment preferred

Proficiency with Mitchell One or similar systems

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.