Customer Support Technician
VirtualVocationsVan Nuys, California, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an Associate Customer Support Technician to assist customers with software and hardware inquiries in a remote setting.
Key Responsibilities
Answer customer inquiries via phone, email, or chat regarding software applications
Triage and troubleshoot customer problems to document their nature
Provide effective customer service and escalate unresolved issues as necessary
Required Qualifications
1+ years of customer service experience
Experience in a real-time customer support center, preferably in a technology setting
Confidence in learning about various technology applications and software
Familiarity with case management systems such as Salesforce or Jira
Willingness to engage with diverse experiences and backgrounds
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Support Technician • Van Nuys, California, United States
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