Operations Support Analyst II

About Wolverine Advanced Materials

Wolverine Advanced Materials produces and sells performance-critical, specialty elastomer-coated metals used in gaskets for automotive & industrial applications; automotive brake noise insulators and NVH (noise, vibration & harshness) damping solutions for automotive.

Wolverine employs approximately 600 people worldwide and has manufacturing operations in Virginia, Florida, Germany, and China, as well as sales & technical offices in Michigan, Germany, Japan, China, Brazil, and India.

Wolverine Advanced Materials, an entity of Center Rock Capital, is a leading developer and manufacturer of high-performance materials. Our core competency is in performance-critical, specialty elastomer–coated metals that offer damping and seal-ability solutions in the automotive and gasket industries.

Center Rock Capital is a company where they see potential where others may not look; and as a team we can find the right solution to the right challenge.

For more information, visit centerrockcp.com or wamglobal.com .

About the role

Provides a single point of contact for end users to receive support and maintenance within the organization-computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion. Provide end-user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources to provide effective, efficient break / fix IT support services. Proactively seeks out and builds relationships with business / functional partners; actively contributes to business projects and activities. Ensures that request / support are done following local procedures, Code of Conduct, IT security Policy and Wolverines' values. Ensures that business / functional partners receive information they need for continuous IT support improvement.

What you'll do

• Configure and install desktop and laptop computers (Microsoft Windows 11)
• Troubleshoot problematic endpoint software and hardware
• Basic wired and wireless network troubleshooting
• Upgrade / migrate windows installations to Windows 11
• Document and track work in incident management system
• Request and coordinate vendor support for hardware and software as necessary
• Instruct users on basic software / hardware / peripheral operation
• Identify and escalate advanced technical issues to L3 teams as appropriate
• Support on telecommunications
• Manage backup processes.
• Create and manage (shared folders) file systems on Windows server environment
• DHCP configurations
• Configure and install printers / scanners
• Active Directory management, users, groups, service accounts, etc.
• Deploy phones to users
• Purchase necessary hardware as required
• Investigates root causes to resolve problems.
• Implements measures to prevent related and similar issues.
• Ensure that required support is provided, always following Corporate and local procedures.
• Provide recommendations for process improvements to IT management
• Test and learn new software / systems as they are implemented
• Escalate customer satisfaction issues to IT management
• Available off hours for emergency issues / escalations as they arise
• Excellent communication / interpersonal skills

The above is intended to describe the general content of, and the requirements for, the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Qualifications

Education :

Other Skills / Knowledge / Experience :

Key Behavioral Traits for Success :

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