Concierge

Overview

The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC) / HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.

Responsibilities

• Customer Service

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.

Order flowers and name plates for new residents prior to move in.

Keep desk and entry area neat and organized.

Partner with community team to ensure community is in compliance with national / provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.

Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.

Participate actively as a member of a team and committed to working toward team goals.

Ability to handle multiple priorities

Experience And Qualifications

Benefits

Pre-employment and Other

Pre-employment requirements : Sunrise requires completion and passing a drug test (drug test may exclude marijuana), and participation in testing requirements (e.g., Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination requirements are determined by applicable laws and authorities.

Compensation Disclaimer : Selected candidates will be offered competitive compensation based on geographic location, skills, experience, qualifications, and certifications / licenses where applicable.

Job Details

J-18808-Ljbffr