Silencer Technical Product Specialist

Job Description

Job Description

Join one of the fastest growing companies in America, recently recognized, for the third year in a row, as an Inc. 5000 award-winning company. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. Apply today!

Shift : Monday – Friday, core hours vary between 8 : 00 am to 6 : 00 pm, and 1 rotating Saturday per month, with 1 weekday off during the week, T,W,Th.

Job Summary :

At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. These core values drive the work and passion of our team members, and they unite our business and customers. The Technical Product Specialist (TPS) is a customer-focused role that blends technical expertise with needs-based sales. TPS team members engage with customers primarily over the phone, but also in person when needed, to guide product decisions, answer technical and product support inquiries, and recommend suppressors, accessories, and services that best fit their needs. This role emphasizes consultative selling—helping customers make confident purchase decisions while building trust through knowledge, clear communication, and outstanding service.

If you have a strong sales and technical aptitude, a passion for firearms, and a dedication to providing exceptional customer service, we'd love to have you on our team.

Job Responsibilities & Essential Functions :

• Customer Engagement through Sales and Service :

Take inbound sales and technical calls, actively listening to understand customer needs.

Provide expert advice on suppressor specifications, compatibility, and performance.

Answer questions related to barrel threading services, including compatibility and technical specifications.

Manage and process warranty claims, ensuring a smooth experience for the customer.

Stay up to date on Silencer Central’s product lineup and industry advancements.

Collaborate with peers to ensure consistent communication and support.

Job Requirements & Qualifications :

High school diploma or equivalent required (technical degree / certification preferred); 2+ years in a sales role, preferably within the firearms industry, with proven ability to meet or exceed targets.

Strong knowledge of firearms, suppressors, and accessories required; barrel threading experience a plus. Proficient with ERP / CRM systems and technical and sales support tools.

Consistent attendance, punctuality, and reliability; able to organize prioritize, and manage multiple priorities in a fast paced environment

Excellent interpersonal, written, and verbal communication skills; able to work independently while contributing to team, departmental, and corporate goals.

Strong attention to detail; able to use logic and reasoning to evaluate alternatives, make sound decisions, and identify improvements for self, team, and operations.

Compensation and Benefits :

Starting pay is $23.00 and will vary based on experience and relevant skills / knowledge. Silencer Central offers a competitive total compensation package that includes :

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