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Technical Support Specialist

Technical Support Specialist

Macurco Inc.Sioux Falls, SD, US
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Description

Technical Support Specialist

Who We're Looking For

Macurco Inc. is seeking a Technical Support Specialist to be the first line of support for our customers, providing expert troubleshooting, analysis, and solutions for our industry-leading gas detection products. While the primary focus is on technical support, you'll also perform occasional product repairs and evaluations (approximately 10% of the role).

About Macurco

With over 50 years of experience, Macurco Inc. designs and manufactures gas detection systems for residential, commercial, and industrial applications. Trusted in over 50 countries, our products keep people and property safe every day. We're proud to call Sioux Falls, SD home.

What You'll Do

  • Serve as the go-to technical expert for customers via phone and email.
  • Troubleshoot and resolve issues with gas detection products.
  • Manage and issue RMAs (Return Material Authorizations).
  • Investigate and document customer complaints and product nonconformities.
  • Collect and analyze data to improve technical support processes.
  • Create and maintain process documentation and work instructions.
  • Recommend system or product upgrades to improve customer experience.
  • Maintain repair inventory and tools; perform repairs and evaluations as needed.

Requirements

What You Bring

Required :

  • Technical Associate's Degree, specialized training, or equivalent experience.
  • Strong understanding of electronics principles and design.
  • Mechanical and electrical aptitude.
  • Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay logic).
  • Proficiency in Microsoft Office Suite.
  • Ability to read and interpret wiring diagrams and schematics.
  • Skilled with tools such as soldering equipment and multimeters.
  • Excellent attention to detail and communication skills.

    • Preferred :

  • Experience with HVAC, Security Systems, Fire Alarms, or Building Controls.
  • Understanding of sensor technologies (Electrochemical, Catalytic Bead, Infrared, Solid State).

    • Why You'll Love Working Here

  • Benefits : Medical, dental, vision, life, AD&D, short-term disability (employer paid)
  • Extras : Voluntary benefits (long-term disability, additional life, Aflac), 401(k) with company match, tuition reimbursement
  • Work-life balance : Paid time off and holidays
  • Impact : Work for a company whose products save lives

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    Technical Support Specialist • Sioux Falls, SD, US

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