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Hot Req:Desktop Support
Hot Req:Desktop Supportkrg technology inc • Cedar Rapids, IA, US
Hot Req : Desktop Support

Hot Req : Desktop Support

krg technology inc • Cedar Rapids, IA, US
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Job Description

Perform varying degrees of problem analysis, resolution of application and hardware issues relating to Laptops, Desktops & Apple mobile device of Executives. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency & Executive.

Responsibilities include :

  • Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
  • Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
  • Perform break-fix support for a wide range of hardware and software
  • Demonstrate outstanding understanding and communication when working with clients
  • Work with vendors to add / change / remove account contracts
  • Support a standard set of applications and validate those applications when new versions are released for compatibility
  • Be quick and responsive, as the devices are usually used by high-profile customers

Additional responsibilities :

  • Contribute to special assignments to increase the maturity of the CoE, e.g. budgeting tool design
  • Analyze and prepare data cuts as per review requirements
  • Contribute research and data gathering as needed, e.g. opening operations in new geos
  • Compile data and slides from different sources for the whole function review with senior management
  • Update information and run validation to keep it current, e.g. PMS
  • Understand the requirements of the customer from the process & application (HCL employees, managers, HR)

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    Hot • Cedar Rapids, IA, US

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