Customer Support LeadVirtualVocations • Cedar Rapids, Iowa, United States
Customer Support Lead
VirtualVocations • Cedar Rapids, Iowa, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
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A company is looking for a Customer Support Lead to enhance customer experience through support team efforts.
Key Responsibilities
Mentor and coach support agents to ensure efficient handling of customer inquiries
Provide backup support during peak times and manage live queues for proper coverage
Serve as an escalation point for complex customer issues and provide feedback for team improvement
Required Qualifications
High school diploma with at least 2 years of relevant Customer Support experience in a SaaS or software environment
Experience with school communication tools or integration tools is a plus
Prior experience in a managerial or lead role
Ability to prioritize tasks in a fast-paced environment
Alignment with the company's values
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Customer Support • Cedar Rapids, Iowa, United States
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