Customer Support Specialist

A company is looking for a Customer Support Specialist (Pacific Time Hours).

Key Responsibilities :

Manage high call volumes and assist customers via phone, chat, and email

De-escalate difficult situations with empathy and maintain a calm demeanor

Document customer interactions and maintain accurate records in the CRM system

Required Qualifications :

2+ years of experience in a high-volume call center or customer service role

Ability to handle complaints and sensitive topics with empathy

Experience navigating multiple digital platforms and resolving technical issues

Proficiency in using CRM systems to manage customer interactions

Reliable wired internet connection and a distraction-free home-office setup