Network Administrator - Level 2 - Regional Site Survey / Install Support

Overview

As a Tier 2 Network Administrator, you'll be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to schedule adds, moves and changes and technology upgrades and installs for network routers and switches, address break fixes and minor configuration updates. You are expected as one of experienced network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the network.

More About the Role

In this role, the Network Administrator will be responsible for :

• Performing switch and router installs, upgrades to ensure smooth operations of the enterprise.
• Executing network site surveys and supporting engineering designs data calls.
• Performing system patching and IAVA patches to network routers and switches.
• Drafting Standard Operating Procedures (SOP) for network operations.
• Conducting approved minor network changes (VLAN, ACL and port assignment)
• Performing IOS and Software upgrades
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Supporting new / enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Works independently with some supervision.
• In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers / locations.
• Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
• Perform Network ticket resolution.
• Support Network ticket closure across Network OPS staff to include :
• Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
• Use administrative access to the network to provision new switches, router, VLANs and Crypto.
• Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.
• Completes problem resolutions associated with incident ticket(s)
• May configure, deploy, manage, and maintain monitoring systems used by the technicians to ensure availability and overall performance of system and services.
• Will require travel to other sites for network engineering and administration activities.
• May require unpacking, moving network components of average weight and volume.
• It is anticipated this role will have up to 50% CONUS travel.

Qualifications

Education & Experience

Minimum Education & Experience :

Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

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