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Cooperator - $18.95/hr
Cooperator - $18.95/hrEast End Cooperative Inc • Pittsburgh, PA, US
Cooperator - $18.95 / hr

Cooperator - $18.95 / hr

East End Cooperative Inc • Pittsburgh, PA, US
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Job Description

Job Description

Description : Purpose

To provide flexibility and support to the Front End and Grocery departments, with a focus on Cashier, Customer Service Representative and Stocker job responsibilities. To provide prompt, friendly, helpful customer service.

Responsibilities

I. General

  • Follow the Core Values as defined by EEFC’s Core Value statement.
  • Provide exemplary customer service to both customers and staff.
  • Accurately communicate what the Co-op is and the process for becoming a member.
  • Familiarity with store layout, products, and services.
  • Familiarity and understanding of emergency procedures.
  • Stay up to date with current storewide and departmental communications, policies, notices, and logs.
  • Abide by Co-op policies as delineated in the Employee Handbook.
  • Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Departmental - Front End

  • Check out and bag customer purchases quickly, accurately, and with exceptional customer service
  • Answer and route phone calls, take messages as needed
  • Actively Participate in e-commerce order fulfillment process : accurately pick fresh quality products with exceptional customer service
  • Explain benefits and privileges of membership program.
  • Maintain excellent rapport with all EEFC co-workers.
  • Provide additional support and be proactive in seeking out or asking for tasks to be completed that day.
  • Perform other tasks assigned by FEM or MOD.
  • III. Departmental – Grocery

  • Stock displays fully without overcrowding. Align product with POS shelf tags, following all POS guidelines.
  • Front and face items on shelves.
  • Rotate older stock to front of shelf to make space for new stock.
  • Keep back stock organized and properly labeled according to departmental guidelines.
  • Check deliveries to verify piece count and for damage. Notify buyer and Grocery Receiver of discrepancies.
  • Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition. Dust and clean shelves and product when stocking.
  • Prepare and safely maintain storage areas for incoming deliveries.
  • Help with unloading and receiving deliveries.
  • Participate in periodic inventory counts.
  • Remove trash promptly. Sweep and mop floor.
  • Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary.
  • Use equipment safely. Monitor cooler and freezer temperatures. Advise Receiver or Manager of equipment problems.
  • Perform other tasks assigned by supervisor or manager.
  • Requirements :

    Required Skills and Qualifications :

  • Previous retail experience
  • Must enjoy interacting with and serving the public.
  • Must have a friendly and outgoing personality and a positive attitude.
  • Professional appearance and behavior.
  • Organized and methodical in action.
  • Excellent communication skills.
  • Excellent trouble shooting skills. Logical problem solving skills.
  • Accuracy and attention to detail.
  • Ability to handle multiple demands and to stay calm.
  • Ability to take direction and follow a checklist.
  • Ability to produce quality work within the established deadlines.
  • The ability to learn the computer Point of Sale system on the register.
  • The ability to be reliable for regular scheduled shift work.
  • Willingness to work weekends and holidays.
  • Proven to follow through on commitments, prioritize and reprioritize as necessary
  • Flexibility of schedule to adapt and respond to the ebb and flow of business at the co-op
  • The ability to work in close quarters in a fast-paced environment which may include exposure to noisy, wet, humid, cold, or hot conditions.
  • General mobility requirements include the ability to : stand for several hours at a time; lift up to 50 lbs.; push, pull, reach, twist, turn, squat, and bend; do repetitive motions; visually read a computer screen for long periods of time; climb a ladder.
  • Desired Skills and Qualifications :

  • At least 2 years of experience serving the public.
  • Familiarity with natural foods.
  • Cash handling experience.
  • Previous receiving experience.
  • Experience with digital receiving methods.
  • Experience with food cooperatives.
  • Familiarity with organic and non-GMO products.
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    Cooperator • Pittsburgh, PA, US

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