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Café Counter - Starting Wage $18.95/hr
Café Counter - Starting Wage $18.95/hrEast End Cooperative Inc • Pittsburgh, PA, US
Café Counter - Starting Wage $18.95 / hr

Café Counter - Starting Wage $18.95 / hr

East End Cooperative Inc • Pittsburgh, PA, US
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Job Description

Job Description

Description : Purpose

To perform all functions relating to producing high-quality beverages in a quick, friendly, and efficient manner, and to maintain a fresh, full and appealing salad bar. To contribute in achieving department goals for sales, margin, labor, and exceptional customer service.

Responsibilities

I. General

  • Follow the Core Values as defined by EEFC's Core Value statement.
  • Provide exemplary customer service to both customers and staff.
  • Accurately communicate what the Co-op is and the process for becoming a member.
  • Familiarity with store layout, products, and services.
  • Familiarity and understanding of emergency procedures.
  • Stay up to date with current storewide and departmental communications, policies, notices, and logs.
  • Abide by Co-op policies as delineated in the Employee Handbook.
  • Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Departmental - Food Preparation and Production

  • Ensure that food quality, quantity, freshness, and presentation meet all Café standards.
  • Ensure that cross contamination does not occur either with food allergens from dish to dish or unsanitized objects coming in contact with sanitized surfaces or ready to eat foods.
  • Efficiently prepare all assigned Counter items on basis of need.
  • Ensure that production is done using correct measuring devices and all recipes are accurately followed.
  • Confirm that all cooked Counter ingredients are prepared properly and take appropriate action if corrections need to be made.
  • Help maintain and update Counter recipes and production batch lists and report any discrepancies or inaccuracies.
  • Pull expired or low-quality items and ensure the loss is accurately recorded.
  • Maintain a fresh, full, and appealing salad bar.
  • Ensure fresh and appealing displays by keeping cases, well-stocked, and properly rotated.
  • Accurately package, weigh, and price Grab and Go items in a neat and clean manner.
  • Maintain attractive, fully stocked and rotated displays, fronting and facing throughout shift.
  • Maintain accurate, uniform, up-to-date department labeling and signage.
  • Check Special Orders board at the beginning of each shift and ensure that correct prep and production are completed to fulfill orders.
  • Advise Café Manager or Supervisors of any supply needs.
  • Accurately and consistently fill out all checklists, logs, and records to ensure good processes are maintained.
  • Create and update daily production list and communicate food prep to prep or hot cook.
  • Follow all health and safety protocol according to EEFC policies and health code standards.
  • Follow and comply with all Weights and Measures procedures and protocol.
  • Assist with maintaining accurate up-to-date records of cost of preparing Counter items as directed by Supervisors.
  • Research and develop new recipes to recommend to Supervisors.
  • Assist with other food production and preparation tasks as directed by Supervisors.

    • III. Departmental – Maintenance, Sanitation, and Safety

  • Maintain work and sales area in a clean, organized, and safe manner throughout the entire shift.
  • Follow all health and safety protocol according to EEFC policies and health code standards.
  • Follow storage and labeling procedures in kitchen at all times per EEFC and health department standards.
  • Ensure accurate completion of daily cleaning tasks.
  • Empty trash, recycling, and compost as needed throughout shift.
  • Operate all equipment in a safe and appropriate manner. Advise Café Manager or Supervisors of equipment repair and replacement needs.
  • Safely use knives and other equipment following EEFC and café policies.
  • Assist with other maintenance tasks as directed by Supervisors.

    • IV. Departmental – Other

  • Maintain excellent and clear communications with Café and other department staff to assure smooth work flow and operations.
  • Maintain confidentiality of all Café recipes.
  • Actively engage and assist customers in a prompt, friendly, courteous manner and refer them to other staff when necessary.

    • Requirements :

    Required Skills and Qualifications :

  • At least 1 year of experience in a café, restaurant, coffee house, juice bar, or customer service business.
  • Must enjoy interacting with and serving the public.
  • Must have a friendly and outgoing personality and a positive attitude.
  • Ability to handle multiple demands and stay calm.
  • Professional appearance and behavior.
  • Ability to perform routine, repetitively tasks accurately and safely.
  • Demonstrated ability to work independently as well as within a team.
  • Excellent verbal and written communications skills.
  • Organized and methodical in action.
  • Ability to follow instructions and procedures.
  • Accuracy and attention to detail.
  • Effective time management skills.
  • Ability to work with a sense of urgency to meet timelines and goals.
  • Strong work ethic and integrity.
  • The ability to be reliable for regular scheduled shift work.
  • Willingness to work early mornings, evenings, weekends, and holidays.
  • Interest in cooking natural, organic and vegetarian specialties.
  • Familiarity with natural foods.
  • Excellent understanding of making quality food from scratch.
  • Ability to learn basic knowledge of all products carried in the department.
  • Ability to understand and communicate quality goals and ingredient information to customers.
  • Manual dexterity with hazardous equipment.
  • Proper handling and use of knives and other cutting equipment.
  • The ability to handle and touch all different kinds of food.
  • Willingness to taste various products in order to expand knowledge base.
  • Ability to work in close quarters with other people.
  • The ability to work in a fast paced environment which may include exposure to noisy, wet, humid, cold, or hot conditions.
  • The ability to chop food for hours at a time.
  • General mobility requirements include the ability to : stand or walk for several hours at a time; lift up to 50 lbs. on a regular basis and 75 lbs. with assistance using safe lifting techniques; push and pull carts weighing up to 100 pounds; twist, turn, squat, and bend frequently; reach above and below shoulders; do repetitive motions; hand and wrist mobility including the ability to repetitively grasp objects; visually read fine print; visually read a computer screen for long periods of time; climb a ladder.

    • Desired Skills and Qualifications :

  • At least 2 years’ experience in a café, restaurant, coffee house, juice bar, or customer service business.
  • Excellent understanding of quality food production from scratch and fundamental cooking techniques.
  • At least 1 year of experience with knife skills and proper cutting techniques.
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