Role
Desktop Support Specialist
Location
Allen TX-Onsite
Job description
- Establish computer accounts for new hires and rehires manage account permissions upon approval and conduct account exit procedures for departing employees
- Create new telephone accounts for desk phones and mobile devices upon request and approval
- Provide assistance to users experiencing account difficulties including password resets account lockouts and two-factor authentication setup and usage
- Liaise with mobile phone vendors for the procurement troubleshooting and removal of mobile phones and hotspot devices
- Participate in weekly New Hire Orientation meetings to facilitate new employee account onboarding
- Support other physical IT tasks such as system lifecycle activities IT space organization and general maintenance of technical areas
- Perform other duties as assigned
Requirements
7 years of experience in IT supportProficiency in Windows Mac and Linux operating systemsExceptional technical verbal and written communication skillsAbility to communicate professionally and courteously with colleagues and clientsProactive energetic possessing strong organizational skills and the capacity to prioritize workloadDetail-oriented and capable of efficiently managing a diverse range of tasksAdept at effective time management triage and prioritization based on production requirementsCapable of regularly lifting 50 lbsKey Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type
Full Time
Experience
years
Vacancy
J-18808-Ljbffr