Patient Financial Services Assistant

Patient Financial Services Assistant

Everything we do is underscored by a why and that why is one another.

Location : Altru Patient Services | 3065 Demers Ave Grand Forks, ND 58201 Pay Range : $15.50 - $23.22

Summary : The Patient Financial Services Assistant provides administrative and customer service support for the Patient Financial Services department by managing patient accounts, processing payments and invoices, maintaining accurate financial documentation, and assisting patients with billing inquiries.

Essential Job Functions :

• Provides reception services by greeting visitors, verifying appointments, notifying employees of arrivals, directing guests to appropriate locations, and maintaining a professional front desk environment.
• Coordinates multi-platform communication by answering and transferring calls, responding to voicemails, relaying messages to staff, and managing correspondence through Microsoft Teams and MyChart messaging systems.
• Manages mail operations by collecting and distributing incoming mail and packages, processing outgoing correspondence, and coordinating courier services as needed.
• Processes patient payments by accepting walk-in and phone payments, posting transactions to billing accounts, issuing receipts, and maintaining HIPAA compliance and cash handling procedures.
• Maintains administrative records by performing data entry, managing filing systems, ensuring confidentiality of information, and retrieving documents as requested.
• Provides document production support by photocopying, scanning, and faxing materials while maintaining equipment and office supply inventory.
• Performs other duties as assigned or needed to meet the needs of the department / organization.

Work Experience : Preferred : A minimum of 1 year Related Experience

Language Requirements : This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

Weight Demands :

Working Conditions :

Driving Requirement Definitions :

Driving Requirement for this position : Infrequent Driver Reference ID : R6549

Making a real difference. For one another.

To take the best care of our patients and community including friends, family, and neighbors we need people who are committed to growth, excellence, and one another.

At Altru, you'll find a culture where support and teamwork are at the heart of what we do. You'll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)