Email Customer Service Representative

Customer Service Representative

Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE - WORK FROM HOME available

This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.

KEY RESPONSIBILITIES INCLUDE :

• Managing client-specific data using various resources.
• Communicating customer complaint trends and feedback to management.
• Performing basic customer account transactions.
• Maintaining performance standards and confidentiality.
• Adapting to changes while remaining productive in a fast-paced team environment.
• Working cooperatively across all employee levels, vendors, and clients.
• Following established procedures and company policies.

This role can also involve performing other customer service functions as based on workload and call volumes.

EDUCATION AND / OR CERTIFICATION, SKILLS, AND LICENSING :

Training :

October 20 - November 7 Monday - Friday 9 : 00am - 5 : 00pm

Work Schedule :

Position Type - Temporary

Salary : Base wage = $14.50 / hour

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job. We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren't just statements on a wall they guide everything we do, and we're proud to share them with every potential team member :

MISSION Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION Be recognized as the trusted world leader in intelligent solutionsseamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.

VALUES Integrity : We uphold honesty, transparency, and accountability in all we do. Innovative : We embrace bold thinking and leverage technology to fuel growth, progress, and solutions. Excellence : We pursue world-class quality and continuous improvement in everything we do. Collaborative : We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions. Curiosity : We seek knowledge, challenge ideas, and explore new possibilities. Compassionate : We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve.

Post Offer, Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug / health screening(s) required for some positions. Equal Opportunity Employer - Veterans / Disabled

Job Recruitment Scams Warning

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and / or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

The FTC has issued helpful guidance about these types of scams at https : / / consumer.ftc.gov / consumer-alerts / 2021 / 04 / dont-let-job-scams-block-your-path-forward.