Office Associates (Lewisville)

Customer Service Representative (CSR) About the Role

As a CSR at CW Service Pros, you are the first point of contact for our customers. Youll be the voice of our company, ensuring homeowners feel heard, supported, and confident in choosing us for their plumbing and HVAC needs. Your role is about more than answering phonesits about building trust, delivering Wow Service, and setting the stage for a positive customer experience-both with our external customers and internal customers (fellow employees).

Key Responsibilities

• Answer inbound calls with professionalism, warmth, and empathy.
• Schedule service appointments accurately using our dispatch system.
• Ask the right questions to identify customer needs and set our technicians up for success.
• Communicate clearly with customers about appointment details, pricing expectations, and next steps.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.
• Work closely with dispatch and field teams to optimize scheduling and provide seamless service.

Qualifications

Why Join Us?

Dispatcher About the Role

As a Dispatcher, you are the link between our customers and our technicians. Youll manage scheduling, route efficiency, and technician productivity to maximize customer satisfaction and company performance. In this role, precision, quick decision-making, and communication are key to success.

Key Responsibilities

Qualifications

Why Join Us?

Permit Technician About the Role

The Permit Technician plays a critical role in ensuring all plumbing and HVAC work complies with city and state regulations. Youll coordinate with municipalities, track permit statuses, and ensure inspections are scheduled and passed. This role requires attention to detail, follow-through, and the ability to manage multiple projects at once.

Key Responsibilities

Qualifications

Why Join Us?