Production Supervisor

Job Description

Job Description

Description :

The Production Supervisor oversees the daily activities of production by managing workload and on time delivery, workflow and coverage, employee training, performance and engagement, and compliance and safety.

Duties / Responsibilities

• Ensures we meet 100% SLA daily.
• Supervises the daily workload, employees, and the daily workflow from setup to completion. Collaborates with leadership to ensure adequate coverage and disbursement of work across the team.
• Responsible for onboarding new hires and providing ongoing employee coaching and training. Identifies employee gaps and executes performance improvement plans to resolve them. Determines cross-functional training limitations and expands the team’s capabilities to reduce business risk.
• Proactively communicates with team members (including direct reports, peers, and management) and provides honest, thoughtful, and constructive feedback. Escalates employee issues to leadership and Human Resources.
• Assists in printing, inserting, metering, folding / cutting, inbound mail scanning and handwork activities to meet service level agreements.
• Adheres to standard operating procedures in all operations and activities.
• Initiates the investigation of production issues and works with leadership to resolve and implement corrective and preventative actions.
• Monitors and enforces safety requirements and is an active member of the Safety Team
• Ability to fill in for leadership as needed.
• Maintains a neat and orderly facility, conducts periodic inventory counts, and monitors stock levels and reorder points.
• Acts as liaison between production operations and client services team.
• Organizes incoming work for printers and inserters, pulls and stages materials for operators, manages changes and expedites on jobs in production, completes quality signoffs on print production before and after insertion.
• Creates, monitors and follows IT and machine maintenance tickets through to completion to maximize throughput and uptime.
• Oversees dropout and reprint processes to ensure proper reconciliation on all mailings.
• Prepares mail for nightly pickup.

Requirements :

Required Skills / Abilities

Education and Experience

Physical Requirements