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Client Experience Manager | Transaction & Listing Coordination

Client Experience Manager | Transaction & Listing Coordination

Cain Realty Group - Keller Williams LuxuryAustin, TX, US
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Job Description

Cain Realty Group (CRG) is seeking a detail-driven real estate professional to join our Success Team as a Client Experience Manager . This is not a sales role—it’s a high-level operational and client care position designed for those who love the organization, contracts, systems, and people side of real estate without the pressure of cold calling, prospecting, or weekend showings.

If you’re currently a Transaction Coordinator, Real Estate Assistant, Listing Manager, or even a Realtor who thrives more in the backend and client-support side of the business , this role is designed with you in mind.

Why Cain Realty Group?

Founded in 2009, CRG has grown into one of the top real estate teams in Texas, known for its vision, innovation, and community-driven approach . Our leadership team, Ricky and KodiKay Cain, have been recognized as industry leaders for production, coaching, and team culture.

Unlike many real estate environments, CRG is more relational than transactional . We focus on building lifelong relationships through concierge-level service, client appreciation events, and our nonprofit, Cain Cares , which supports clients and their families in times of need.

As a Client Experience Manager , you’ll have the unique opportunity to focus on high-level client care and transaction oversight , while being fully supported by a skilled administrative staff that handles data entry, vendor coordination, and backend tasks.

What You’ll Do

  • Manage and oversee real estate contracts, listings, and closings
  • Serve as the main point of contact for clients, providing a five-star experience throughout the process
  • Ensure clients receive proactive communication and personalized support at every step
  • Lead and guide administrative assistants, leveraging their expertise to maximize efficiency
  • Coordinate pre-listing activities, vendor relations, and transaction timelines
  • Help maintain CRG’s commitment to excellence : 50% of clients share a referral and 80% leave a 5-star review

Who Thrives Here

This role is perfect for someone who :

  • Is a licensed agent but prefers the structure and client-service side over prospecting and showings
  • Has been a Transaction Coordinator, Closing Manager, Listing Manager, or Real Estate Assistant, and is looking for more growth and leadership opportunities
  • Is organized, calm under pressure, and passionate about delivering exceptional client experiences
  • Wants to earn a six-figure income in real estate without working nights and weekends

    • Why You’ll Love It

  • Compensation & Growth : $60K–$70K base salary + bonuses + passive income opportunities. Many reach six figures after the first year.
  • Support & Leverage : You’ll be supported by a full administrative team, freeing you up for higher-level client care.
  • Work-Life Balance : Enjoy evenings and weekends without showings or prospecting—yet still benefit from real estate success.
  • Culture & Community : Monthly team events, family-friendly culture, and Cain Cares nonprofit involvement.
  • Benefits : Health insurance (CRG pays half), 401K, vacation coverage, and all supplies / technology provided.

    • Our Core Values

  • Faith – Belief in something greater than oneself
  • Growth – Lifelong learning and development
  • Integrity – Doing the right thing always
  • Passion – Bringing enthusiasm and purpose to work
  • Loyalty – Commitment to clients, goals, and team

    • Industry Recognition

  • Austin Board of Realtors Industry Award Winner
  • Platinum Top 50 Real Estate Team & Centurion Team
  • Keller Williams Realty Triple Platinum Team
  • Austin Business Journal Top Real Estate Team
  • Real Trends Top Teams in Texas

    • Learn More About Us, Take a Tour of Our Office, and More!

    Job Type : Full-time

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