Site Operations Team Lead

We are seeking an Operations Manager to support a large, state-of-the-art contract development and manufacturing organization (CDMO) located in Holly Springs, NC. This facility is one of the largest end-to-end biopharmaceutical manufacturing sites in North America, specializing in large-scale cell culture production and advanced biologics manufacturing.

This is a contract position requiring daily onsite presence , working in close partnership with the customer's hiring and people managers. The Operations Manager will lead and manage Insight Global consultants / contractors only, ensuring smooth day-to-day operations, team engagement, and process improvement. This role serves as a critical liaison between the CDMO customer Insight Global , and Evergreen , acting as the central point of coordination to ensure alignment, communication, and collaboration across all stakeholders.

Schedule

Onsite Monday–Friday

Core hours : 7 : 00 AM – 4 : 00 PM (arrival by 6 : 30 AM)

What You'll Do

• Lead and Manage People :
• Oversee scheduling and timekeeping in collaboration and alignment with customer stakeholders and the Insight Global Account Manager.
• Conduct 1 : 1 meetings with consultants , provide job-related feedback, and report progress to the Project Coordinator (PC).
• Maintain high morale through open communication and by planning team-building events.
• Operational Oversight :
• Ensure adherence to internal policies and support the creation and implementation of SOPs for consistent processes.
• Manage access and security coordination for consultants.
• Run orientation meetings for new hires in collaboration with PC
• Process & Reporting Improvements :
• Identify gaps in reporting and develop new metrics and KPIs.
• Curate qualitative feedback into measurable, actionable data.
• Act as a consulting partner to the customer for continuous improvement initiatives.
• Cross-Functional Collaboration :
• Serve as the primary liaison between the CDMO customer, Insight Global, and Evergreen.
• Ensure consultants are supported and customer expectations are met.

Qualifications