Technical Support Specialist I

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This role is a hybrid position with the expectation to work onsite (3) three days a week in Boise, Idaho, and relocation is not offered for this position.

Ericsson Enterprise Wireless Solutions Canada Inc. does not provide immigration assistance / sponsorship now or in the future for this position.

Grow with us!

Ericsson's Global Service and Support continues to evolve to maintain our industry leadership. As a member of our Technical Support Team, you will experience a fun and collaborative environment, continuing education options, and recurring team building activities. We aim to maintain our industry leadership in technical support and customer satisfaction by innovating our processes and capabilities to provide a superior support experience.

What you will do :

• Interact with customers to collect, provide, and process information in response to inquiries, concerns, and requests about products and services via calls, chats, and Ericsson's Connect Community.
• Provide basic technical troubleshooting and recommend resolutions when possible.
• Create and / or modify knowledge article solutions for Ericsson's Customer Connect Community and online knowledgebase.
• Maintain excellent communication, interpersonal, organizational, and presentation skills.
• Be self-motivated, detail-oriented, and well organized.

The skills you bring :

Basic Qualifications :

Bonus Points :

Why join Ericsson? You'll have an opportunity to use your skills and imagination to push boundaries and build innovative solutions. Join a diverse team of innovators committed to going beyond the status quo.

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