Group Reservations Coordinator

Job Description

Job Description

Basic Function : Manages the property reservations activity through the receipt of all reservation information and the proper recording and processing. Ensures that rooms are properly reserved and accurate records are kept for forecasting purposes.

Essential Duties :

• Receives reservations from various sources : reservation terminal, telephone, correspondence, and guests at Front Desk.
• Inputs reservation information into an automated reservation system or manually into a reservation book. Completing all other property requires reservation cards, related forms, and files. Blocks and assigns actual rooms for those with special requests. (i.e., adjoining rooms, suites, etc.)
• Records all reservation changes and cancellations and notifies all appropriate departments.
• Must Secure block arrangements for group bookings from Sales Department and Catering Sales. Coordinates with the Sales Departments the completion of arrangements for groups. (i.e., rooming lists, pre-registrations, special requests, etc.)
• Flags VIP reservations for special amenities, writes up all necessary forms and requests, and distributes them to the appropriate departments for execution.
• Controls the availability and categories of rooms including the Central Reservation System (for those properties that are tied into a Central Reservation System).
• Prepares a Weekly Forecast Report identifying rooms booked and rooms available for sale for a specified upcoming period. Calculates anticipated “walk-ins” by utilizing previous years’ information and recent trends.
• Maintains records for all “no-show” accounts and handles follow-up billing procedures.
• Maintains all information with regard to Travel Agents Commissions. Issues commission checks to Travel Agents.
• Conducts Yield Management meetings.

Other Duties :

Essential Requirements :

Other Requirements :

Training Needs :