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Security Systems Technical Support Specialist

Security Systems Technical Support Specialist

Active Alarm CompanyLake Zurich, IL, US
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Security Systems Technical Support Specialist

Lake Zurich, United States | Posted on 10 / 02 / 2025

Ready to hang up your boots and step into a career with more stability and long-term growth? If you're looking to transition out of the field and into an office environment where your hands-on experience is valued, we're looking for professionals like you. Join a team that understands the demands of fieldwork and offers you the opportunity to apply your knowledge in a comfortable, climate-controlled setting—with regular hours, career advancement, and the chance to enjoy your evenings finally and weekends. It's time to bring your experience indoors and grow with a company that's built for your future.

ActiveAlarm Company is seeking a Technical Support Specialist to join our team! Ourcompany is a leading provider of security, fire, CCTV, and access controlsystems in Chicagoland that values our customers and employees equally. This isa great opportunity to join an established company based in Lake Zurich thathas enjoyed over 55 years of continuous growth. Applicants should be highlymotivated and reliable problem-solvers willing to learn and work in afast-paced and upbeat environment.

Responsibilities

  • Assist out of state vendor techniciansto troubleshoot systems with emphasis on proper wiring, hook up ofdevices, tie into our company platforms, then test all devices onceinstalled.
  • Assist co-workers and customers thatrequest help with programming or troubleshooting of our security, fire,card access, and video systems and software / apps
  • Pre-configure and upgrade controlpanels and NVRs for installation
  • Install, configure, and upgradesecurity, access, and CCTV software and apps, such as Win-Pak, Compass,HDCS, Maxpro Cloud, and Pro-Watch
  • Configure, program, maintain, andtroubleshoot wired and wireless network equipment
  • Maintain and administer customerdatabases as needed
  • Communicate professionally withcustomers and co-workers to solve problems while providing customersatisfaction first
  • Document technical fixes thoroughly tomake the customer support team more effective and efficient
  • Work proactively to identifysystematic technical issues and raise suggestions to eliminate them
  • Pursing greater knowledge viascheduled and self-study training new software tools
  • Perform additional duties in a timelymanner as assigned by the manager

Requirements

Qualifications

  • High School diploma or GED
  • 1+ years of Technical Supportexperience
  • 3-4 years of Installation experience –more years, a plus
  • 40+ wpm typing with proficiency inMicrosoft Word, Office, Excel, and other office-related software
  • Proven background in troubleshootingand technology supports demonstrating the growth of technology skills andadaptability to new technology
  • Working knowledge of circuit boards,processors, chips, electronic equipment, and computer hardware andsoftware, including applications and programming.
  • Proven organizational, timemanagement, and communication skills in difficult scenarios
  • Excellent references, both personaland professional
  • Willing to be on-call for technicalsupport for major clients
  • Strong results in the TechnicalSupport and Basic Computer Skills assessments
  • PERC card or ability to obtain one(must undergo and pass state and federal background checks andfingerprinting with a clean record)
  • Able to travel between multiplelocations in the Chicagoland area if needed
  • Paid vacation, holiday, and sick days
  • Employer retirement account withemployer matching
  • Short Term Disability
  • Life Insurance
  • Company issued laptops and cell phonesfor work use

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