Support Operations Manager
VirtualVocationsRochester, New York, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Support Operations Manager to oversee operations within the Support organization.
Key Responsibilities
Administer and optimize the Support tech stack, ensuring reliable operations and continuous improvement
Execute strategic initiatives in partnership with Support leadership, translating business objectives into operational processes
Implement best practices for support operations, leveraging automation and AI to enhance customer outcomes
Required Qualifications
3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment
Proven expertise in administering and optimizing Support Ticketing platforms, with Salesforce required
Familiarity with workflow automation tools and integrations across business systems
Strong analytical skills to derive insights from complex data sets
Effective project management skills with the ability to manage operational initiatives
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Operation Manager • Rochester, New York, United States
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