Role
Customer Experience Guide – Seasonal
Team & Location
Team : Retail
Location : Seattle, WA
Scope & Reporting
Scope : Customer Service – In-Person, CF2
Reports To : Retail Store General Manager
Compensation
Pay Range : $25.25 – $27.25 per hour
Seasonality & Contract
Seasonal Positions : Employees work on an intermittent or as-needed basis, may not work over 19 hours per week or more than 76 hours per month.
Contract Window : 3-4 month
Benefits
Seasonal employees are not eligible for any company-sponsored benefits unless otherwise required by law. Seasonal employees may receive sick leave benefits and in-store discounts.
Job Overview
You are an important part of our customers' experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help maintain our customers' experience. Guiding the brand, you will contribute to daily front-line retail store and customer experience activities. You will focus on sales and customer service, and stocking and staging product on the retail floor. You will engage in day-to-day activities that keep customers satisfied, learn about our products, share your passion for the community, and protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.
WHAT YOU'LL DO
- Use the company's purpose and core values to guide decision making and act as a brand advocate inside and outside of the store.
- Deliver best-in-class service by centering the customer in everything we do, utilize selling skills, and connect our communities to a life outdoors.
- Support community engagement : partner with core team members to get customers and colleagues involved in our mission of saving our home planet.
- Product Knowledge : understand our products, core sports, and commit to learning to serve customers.
- Operations : answer phones, work events, support front-of-house and back-of-house operations, inventory flow, and in-store repairs while communicating with leadership.
- Inventory / Warehouse : process shipments, support physical inventory, restock the sales floor, assist with sale prep / breakdown, product transfers, donations, etc.
- Visual : maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc.
- Security & Loss Prevention : practice security measures, report and resolve concerns quickly to maintain a safe and secure environment while keeping a clean and organized store.
- Inclusion : create a supportive, positive, respectful, and harassment-free work environment.
WHO YOU ARE
Environmental activist, knowledgeable and curious about environmental and social issues, act locally, inspire others.Customer service : build relationships, go beyond treating customers with kindness and creativity, innovate new ways to engage and support community.Equitable ways : proactively create a culture of belonging, give voice to all backgrounds and identities.Quality : produce work that is timely, complete, and strive for excellence.Integrity : action-oriented, self-driven, efficient and effective.Lifelong learner and teacher : open to change and share solutions, optimize operations and customer experience.EXPERIENCE YOU BRING
Customer Service / Focused : Proven customer service and / or sales skills, previous retail or related customer service experience preferred, interest in learning about products and services.Problem Solving : Helpful and courteous approach to solving problems.Communication : Effective communication with team members and leadership, capable of constructive feedback.Adaptability / Ambiguity : Adaptable to changing situations and priorities, can pivot on the fly.Organization Skills : Proven organizational skills and attention to detail.Prioritization : Ability to assign orders to and complete tasks based on urgency and importance.Time Management : Show up ready to work on time, meet deadlines, communicate issues cross-functionally.Self-Motivation and Teamwork : Thrive in a team-oriented environment.Technical Learning : Basic math and computer skills, accuracy with money handling and register use preferred.PHYSICAL REQUIREMENTS
Able to stand / walk for extended periods of time with working shifts up to 8 hours per day.Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.Able to regularly perform store cleaning standards : sweep, vacuum, empty trash, etc.Able to lift up to 55 pounds.Comfortable climbing ladders.SCHEDULE
Our stores are open seven days a week. Seattle's current business hours are Monday-Saturday 10 : 00 AM-7 : 00 PM, Sunday 10 : 00 AM-6 : 00 PM. Current hiring needs are for under 19 hours with open availability. Shifts can begin and end up to two hours before and after business hours. You must be flexible to meet business and team needs.
EMPLOYEE CONDUCT
Every employee is responsible for a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. We are committed to embedding justice and antiracism throughout our work and culture.
EQUAL EMPLOYMENT OPPORTUNITY
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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