Phlebotomist Patient Services Representative

Primary Job Title :

Phlebotomist Patient Services Representative II (PSR II)

Alternate / Related Job Titles :

Certified Phlebotomy Technician

Specimen Collection Specialist

Medical Laboratory Assistant

Location : Indianapolis, IN

Onsite Flexibility : Onsite

Contract Details :

Position Type : Contract

Contract Duration : ~2 months

Start : As Soon As Possible

Job Summary :

The Phlebotomist Patient Services Representative II (PSR II) is the face of the organization, providing compassionate, professional specimen collection services to patients. The PSR II ensures accurate and high-quality blood sample collection, prepares specimens for laboratory testing, and maintains patient trust and confidence through excellent communication and adherence to safety and confidentiality standards. Successful candidates may be assigned to doctors offices, patient service centers, or other designated facilities based on business needs.

Key Responsibilities :

Perform daily specimen collection and processing tasks accurately and on schedule under the supervision of the area lead.

Maintain a safe and professional environment that adheres to all company standards and health regulations.

Execute both forensic and clinical phlebotomy procedures in compliance with established practices.

Verify patient demographic information, including signature verification post-venipuncture.

Maintain all required records and documentation accurately.

Uphold company policies and procedures, including dress code, safety protocols, and guiding principles.

Demonstrate superior customer focus by maintaining clear, transparent communication with patients and peers.

Adapt to flexible scheduling, including weekends, holidays, on-call duties, and travel to multiple locations with minimal notice.

Participate in training at varying locations based on trainer availability.

Required Experience :

13 years of phlebotomy experience including pediatric, geriatric, and capillary collections.

Customer service background in healthcare, retail, or similar fast-paced environments.

Data entry and keyboard proficiency.

Must have reliable transportation, valid drivers license, and clean driving record (if applicable).

Nice-to-Have Experience :

Two years of experience in a Patient Service Center setting.

Prior training in laboratory operations or diagnostic support environments.

Required Skills :

Phlebotomy (clinical and forensic collection)

Patient interaction & customer service

Data entry and record accuracy

Preferred Skills :

Medical Assistant or Paramedic training

Process excellence and leadership skills

Organization and multi-tasking

Additional Skills :

Pediatric and geriatric specimen collection

HIPAA and confidentiality adherence

Flexible scheduling for weekends, holidays, and travel

Shift / Hours : Eastern Time

Monday Friday, 7 : 30 AM 4 : 30 PM

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

A leading provider of diagnostic information services dedicated to empowering healthier lives. Leveraging one of the worlds largest clinical lab databases, the organization delivers insights to help identify and treat diseases, promote healthy behaviors, and enhance healthcare management across diverse populations.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nations largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-27111

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