Water Mitigation Supervisor

Job Posting

Primary Role : Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Clean and maintain vehicles, equipment, warehouse, and office areas.

Results Expected : Production processes are performed according to SERVPRO production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Production Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Jobs are completed, either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly.

Executive : Customer Satisfaction

Monitor, communicate and respond to customer needs.

• Discuss expectations, requirements, and changes with customers.
• Communicate with customers on job progress and concerns.
• Document customer concerns and / or complaints and resolve them in a timely and professional manner after discussing with the production manager.
• Document damage caused by the production crew, and discuss agreeable settlement with the production manager prior to presenting a solution to the customer.
• Identify activities for incremental improvement and discuss with the production manager.

Production : Production Crew and Job Management

Adhere to 1-4-8 job responses.

Oversee Jobsite management.

Perform production processes as scheduled.

Supervise production technicians.

Manage job file documentation.

Coach and train production technicians.

Production : Jobsite / Employee Appearance

Make sure Jobsite is left with a clean and orderly appearance.

Make sure employees follow SERVPRO uniform policy.

Human Resources : Communication Management

Ensure clear two-way communication with the production manager.

Ensure clear two-way communication with office staff.

Ensure clear two-way communication with production technicians.

Communicate clear expectations to production technicians.

Executive : Professional and Personal Development

Continue development of production skills and expertise of services, cleaning products, and equipment.

Continue development of management, team building, and leadership skills.

Finance : Financial and Equipment / Asset Management

Manage and control the costs of production jobs.

Manage equipment and materials (assets).

Production : Maintenance and Equipment Repair

Perform preventive maintenance on vehicles and equipment.

Report on all non-operational equipment.

Oversee facility maintenance.

Executive : Safety and Risk Compliance / Management

Understand and see that all personnel follow safety and risk management guidelines on the job site, in the office, and while traveling.

Attend safety training.

Additional : Other Duties, as Assigned

Take ownership of Roles and Responsibilities.

Handle recurring and unique tasks, as necessary.

Picture Yourself Here Fulfilling Your Potential

At SERVPRO, you can make a positive difference in peoples lives each and every day! Were seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.