Senior Resident Manager (New York)

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, energetic and detail-oriented Senior Resident Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1200 units.

The successful candidate must have a successful track record of managing a large team of on-site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class-A service.

Strong organization, communication (written and verbal), and excellent computer skills are a must.

This role offers an on-site unit for the incumbent in which to live.

Duties and responsibilities include, but are not limited, to the following :

Team Management

• Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.
• Process property payroll.
• Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports.
• Organize, monitor and assess the workflow of all supervised staff.
• Assure that staffing aligns to agreed qualifications
• Ensure proper staffing levels are within budget.
• Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.
• Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.

Vendor Management

Licenses, Permits, Documentation

Operations, Building Systems and Unit Management

General / Administrative

Construction / Maintenance

Position Requirements

Ability to remain calm and thrive under pressure in a fast-paced environment