PetsHotel Supervisor

PetsHotel Supervisor – PetSmart Charities

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Job Summary

PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company's vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and / or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential Responsibilities

• People Leadership

Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and providing feedback into performance reviews, disciplinary actions, and promotions.

Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and respond to pet parent concerns.

Qualifications

Supervisory Responsibility

Physical Demands And Work Environment

Benefits That Benefit You

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom, you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We're excited you're interested in joining our pack and helping us do Anything for Pets, and the people who love them. Apply now.

This job summary describes the general nature and level of work; it is not all duties and responsibilities. You will be provided with the actual job description for the position you are hired into. Exact rate of pay will be based on experience and store location. This position is eligible for benefits as described at https : / / benefits.petsmart.com / us / .

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 (except where required by local or state law).

For applicants in Waterloo, San Francisco, or Los Angeles : we will consider qualified applicants with arrest and conviction records in a manner consistent with local law.

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