Technical Customer Support Specialist

Contract role - long term

Hybrid : Mon, Tue, Wed will be onsite. Remote on Thursday and Friday

2nd shift (2pm-10pm)

Supporting Medical Device products!

• Answers phone calls / emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports issues in Salesforce. May be involved in customer training.
• Provides support to customer / users where the product is highly technical or sophisticated in nature.
• This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
• Roles typically require an extensive amount of practical knowledge gained through experience.
• Job requires an understanding and application of procedures and concepts of own discipline.
• The job requires the ability to make judgements based on practice and previous experience.
• May include hands on troubleshooting and training at local depot.