Credit Representative II

Job Description

Job Description

JOIN US AND "CREATE YOUR VISION"

ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

ABOUT THE ROLE

The purpose of this role is to administer a portfolio of assigned accounts that are smaller in transactional volume and less complex. This customer-facing role is knowledgeable of our industry, the uniqueness of our customer segments, skilled in making consistent, experience-based Credit decisions and displaying sound judgments for financial decisions on a daily basis. The Credit Representative 2 will handle a portfolio of approximately 1100+ accounts ($3M+ in active receivables). This role requires a Credit professional who routinely utilizes discretion and independent judgment to analyze the financial situation of S&S customers and has the ability to assess the overall risk and profit to the company’s bottom line. A Credit Representative 2 will analyze Credit Application packages and make decisions for extending net terms and setting credit limits; can make system updates up to $15k. They can assertively pursue collection of past due balances (and resolution of customer issues) while building and maintaining positive relationships with both internal and external customers. The Credit Rep 2 understands the S&S customer base, has overall knowledge of the order to cash process, and can fluently and effectively coordinate resolution of both internal and external issues preventing prompt payment.

Monday-Friday, Exempt, Full-Time

Hybrid (Bolingbrook, IL) or Remote Available

WHAT YOU WILL DO

• Analyze Credit Application packages and make decisions for extending net terms and setting credit limits.
• Approve Net Terms and Credit Limits up to $15k. analyze and assess business and personal Credit reports that support limit updates and document rationale for change, (e.g. Equifax, DNB, NACM, Trade and Bank References)
• Contact assigned customers with past due balances and request payment (while building and maintaining positive customer relationships). -Assigned customers in this role will typically be low medium in sales and are generally less complex.
• Analyze daily customer orders and take action for the timely release, or initiate actions to resolve prolonged hold / release.
• Negotiate payment plans, consult Credit Supervisor for endorsement and proceed to secure binding agreement documentation.
• Investigate potential fraud accounts / new orders, take necessary steps to vet release or close account / cancel order.
• Identify accounts for 3rd Party placement; ensure all in-house efforts have been exhausted.
• Provide customers with supporting documentation requested and / or needed for payment.
• Respond to customer emails and telephone calls.
• Participate in taking inbound Credit queue customer calls and take necessary action to resolve inquiry; goal to be single point of contact without transfer.
• Administer accounts for assigned customers to ensure account adjustments, refunds, small balance write offs, and account reconciliations are completed timely and accurately.
• Process and analyze customer returns and credits for refund or application to the account.
• Engage sales representatives, Customer Service, and / or any other resource necessary to answer customer questions and / or resolve customer disputes.
• Escalate to management alerts signaling extreme cash flow, bankruptcy or tangible factors that could impact the company’s overall objectives for cash and / or past due.
• Document in Apparelsoft all action steps taken to resolve past due balances and pertinent customer issues.
• Participate in team meetings.
• Facilitate / coordinate meetings as may be necessary with appropriate S&S and / or customer personnel to resolve customer past due balances.
• Assist with training new team members as assigned by management.
• Perform other duties / tasks as assigned by management.

WHAT WE’RE LOOKING FOR

Physical Demands

Position requires employee to sit / stand throughout the day, typically in front of a computer. Regular use of office equipment such a computer, multiple monitors, telephone, scanner and / or copier are required.

Additional time required at calendar month-end to meet department objectives and goals.

Working Environment

This job is a flexible, hybrid position, allowing for working in a professional office environment as well from a home office. This role routinely utilizes standard office equipment such as computers, printer / scanners, and computer phones application (CX One). Reasonable accommodation may be extended to enable people with disabilities to perform the essential functions.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.