Customer Engagement Specialist

A company is looking for a Customer Engagement Specialist to support clients in utilizing their survey creation platform while working remotely on Pacific Time hours.

Key Responsibilities

Manage client expectations and deliver issue resolution through various communication channels

Provide technical guidance on the platform and assist clients in executing their projects

Conduct preflight checks of client surveys and assist with post-field support, including data analysis

Required Qualifications

2+ years of experience in communication, marketing, account management, or customer engagement

Experience using online survey platforms oriented toward DIY use

Market research and consumer insights background is a plus

Fluent in Google Workspace and Microsoft Office, with advanced Excel knowledge preferred

Ability to work effectively in a fast-paced, dynamic remote environment