HVAC Field Support Specialist - Atlanta, GA

HVAC Field Support Specialist - Atlanta, GA

Join to apply for the HVAC Field Support Specialist - Atlanta, GA role at Vertiv

JOB DESCRIPTION The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals. They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert.

Position Summary The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals. They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert.

Responsibilities

• Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams :

Provide serviceability feedback to engineering during the design process

Qualifications

Physical & Environmental Demands

Notes : Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual is otherwise qualified to perform the essential functions and accommodations do not impose an undue hardship.

Working Conditions

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination. If you need help applying, contact help.join@vertivco.com.

Our Core Principles & Strategic Priorities

Our Behaviors

The rest of the content about location and other roles has been removed to improve clarity.

No calls or agencies please. This is not a sponsorship position. All candidates must be legally authorized to work in the United States.

Potential salary range and benefits details are provided during the hiring process.

Vertiv is an Equal Opportunity / Affirmative Action employer.

J-18808-Ljbffr