Facilities Manager - Stockroom
Under the direction of the Executive Director of Facilities Services, this is a key individual within Facilities and directly involved in all operations and functions of the UNH Facilities Stockroom and UNH Facilities Warehouse operations. Specifically, the Facilities Manager - Stockroom is responsible for the overall management of the Facilities Stockroom and Facilities Warehouse to include responsibility for procedures, administration of personnel, purchasing, inventory, receiving and stocking materials as well as distribution to Facilities and campus customers. The Facilities Manager - Stockroom has overall responsibility for the Stockroom's fiscal analysis and budgeting, integration with the enterprise work management system (AssetWorks IWMS), and transactions review and analysis of UNH Facilities material requests in support of service request work orders as well as preventive maintenance work orders. This position independently manages commodities and will be responsible for adjusting spend levels, achieving cost savings and cost avoidance, and partnering with internal stakeholders and suppliers to ensure goods and services are procured at the best value in a timely manner to support the University System.
Duties / Responsibilities
- Responsible for maintaining the accuracy of records and inventory by performing cycle counts and making necessary adjustments to the inventory.
- Responsible for conducting an annual physical inventory in accordance with USNH policies & guidelines.
- Responsible for overseeing the stockroom and warehouse operations to ensure proper accuracy, organization and procedures.
- Responsible for overseeing the work of the Purchasing Agents, Inventory Specialist, and Inventory Coordinator to ensure that materials are ordered in a timely manner and that USNH purchasing guidelines are followed.
- Responsible for overseeing the timely purchasing of all special-order materials to assure materials are available in a timely manner, quotes are honored, and order limits are maintained.
- Responsible for overseeing all stock purchases to ensure maintenance of adequate / appropriate stock levels.
- Monitor stock versus usage to determine proper stock levels and make determinations of stock to be deleted from inventory.
- Responsible for monitoring all P-Card purchases to ensure all charges are accounted for and provide appropriate back-up documentation per USNH policy.
- Responsible for preparing, analyzing and awarding Requests for Bids with local vendors for stock purchases.
- Responsible for purchasing and provision of uniforms for Facilities Department personnel.
- Coordinate with USNH Purchasing to assist in the preparation and review of contracts as they relate to the Facilities Stockroom.
- Works independently and closely with UNH Facilities management teams and suppliers to develop and implement integrated sourcing strategies for UNH Facilities with a focus on cost reduction opportunities.
- Defines, obtains support and approval and executes strategic sourcing initiatives aligned to Maintenance, Repair and Operations (MRO) category strategies.
- Develop, champion, and ensure implementation of strategic sourcing principles that will optimize cost savings for UNH Facilities.
- Identify and resolve key supplier performance issues to ensure customer satisfaction and supplier performance is at or above required service levels.
- Work collaboratively with suppliers and UNH Facilities to identify and execute continuous cost and performance improvement strategies.
Staff Supervision
Supervise all staff in the Stockroom unit to effectively execute all procurement and warehouse functions.Responsible for training, coaching and development of employees.Responsible for communicating and enforcing organizational policies and procedures.Conduct regular meetings with Stockroom unit staff to stay abreast of the daily workflow and conditions, incoming orders and workload distribution and adjust as necessary.Conduct monthly staff meetings to keep staff informed of new items, upcoming events that may affect them and other UNH Facilities news and information.Coordinate the hiring and onboarding of new employees with Human Resources.Conduct performance reviews and make wage recommendations for all direct reports.Responsible for following guidelines for employee discipline.Manage Stockroom staff by providing guidance, coaching, prioritizing workloads, and arranging training opportunities.Mentor and motivate Stockroom staff.Clearly communicate expectations and provide individualized professional development.Finance & Administration
Respond to all relevant emails and voicemails in a timely manner.Prepare reports to track key performance indicators (KPI's).Participate in formulating and monitoring annual budgets to stay within forecast.Analyze and initiate process improvement procedures and reporting.Assist Facilities Project Management and other departments in procuring materials for their projects as requested.Participate in monthly PLADECOG meetings to assist in recommending and approving material guidelines and specifications for future projects.Assist IT department in planning and maintenance of IT software as they relate to inventory control, material & supplies purchase and distribution.Meet with outside vendors to assess their ability to provide materials for the University.Stay current on new materials, equipment and supplies that may prove beneficial to the University by meeting with vendors and attending product events.Ensure all selection processes comply with applicable Federal, State, and University System laws, regulations and policy directives.Conduct supplier research and gather market intelligence to ensure appropriate products / services are being acquired at competitive prices.Manage a portfolio of strategic vendor / supplier contracts and foster supplier relationships.Conduct regular business and performance reviews with key suppliers and internal stakeholders.Measure and manage supplier performance relative to contracted service levels.Proactively create protocols, procedures, and programs to improve and support UNH Facilities.Analyze supplier data to determine pricing inconsistencies, savings opportunities, consolidation, and demand management opportunities.Participate as a member of divisional teams and committees and / or assume leadership of such teams as appropriate.Be a reliable, positive representative of the UNH Facilities Department, focusing on strengthening our services.Periodic campus / system office visits are required.Customer Service
Responsible for providing quality customer service to both UNH Facilities employees and the campus community.Serve as the primary point of contact for all UNH Facilities stockrooms and warehouse with campus customers and outside vendors.Serve as the primary point of contact for all UNH Facilities stockrooms and warehouse with campus customers and Facilities.Responsible for maintaining sufficient on-hand quantities of stock and supplies in stockrooms and warehouse to supply the daily needs of UNH Facilities technicians.Conduct meetings with Facilities Operations managers, Ops supervisors and the Executive Director to inform them of stockroom and warehouse issues.Follow up on any questions / concerns / complaints from campus customers and UNH Facilities managers.Responsible for training employees in customer service expectations and the tools necessary to maintain expected standards.Ensure staff are properly trained in the use of computer tablets and the current mobile applications used by UNH Facilities technicians.Responsible for regularly updating and maintaining the AssetWorks materials catalog to aid UNH Facilities technicians in locating and ordering materials.Proactively and effectively engage with UNH Facilities personnel to build relationships, understand business needs and instill confidence that the Stockroom functions effectively to support their work.Partner with stakeholders and build relationships that facilitate early engagement and the realization of added value to the UNH Facilities organization.Work collaboratively with others to understand demand behavior, specification requirements, and product / service needs.Positively represent UNH Facilities in campus settings such as workgroups, task forces, and committees; work to achieve outcomes consistent with USNH and UNH Facilities strategy and direction.Training & Safety
Responsible for compliance with NH-DOL and UNH safety regulations.Responsible for seeing that all department employees receive the proper training and experience for their positions.Responsible for arranging product training sessions with vendors to keep UNH Facilities personnel current with new and existing product lines.Responsible for seeing that the stockrooms and warehouse are maintained and operated in accordance with current safety practices.Supervise, train, and coordinate the efforts of UNH Stockroom team members.Conduct training sessions for new employees, providing instruction on stockroom procedures, use and maintenance of equipment and safety policies.Assist employees with safety and training related issues as well as address concerns or requests in accordance with USNH system-