Account Manager

Account Manager

Location : Fayetteville, AR, United States

Job ID : 35965

Date Posted : Sep 26, 2025

Position will close at 12 : 00am CT on Oct 8, 2025

Salary : $ 77450 to $ 116200 Annually

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Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary :

Support the development and execution of business retention and expansion strategies for top tier key customers. Develop long-term relationships with a portfolio of strategic customers (including large volume industrial level customers, builders, developers, and trade allies to facilitate local population-based growth). Connecting with key business executives and internal and external stakeholders. Facilitate the identification and development of energy solutions that meet the unique and evolving needs of our customers. Support the implementation of strategies to preserve margins and protect profits from external risks.

Pay Range : $77,450 - $116,200 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship : Business Development Manager

Location : Fayetteville, Arkansas

Be part of a supportive organization that values work-life balance! Enjoy a flexible work schedule with the ability to work from home up to two days a week. Please note, this benefit is subject to change based on company policies and leadership discretion.

Relocation Assistance : Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions :

• Develop and maintain long-term value for our strategic customers through strategic partnerships and customer relationship management, resulting in expansion and increased margin. Responsible for strategic customer retention by providing support, information, and proactive guidance, researching, and recommending new solutions.
• Support the efforts required to connect customers to individualized energy solutions and company programs.
• Continually survey for external growth opportunities through customer expansions and new solution offerings.
• Create or support the development of business cases, proposals, economic feasibility models, and data analysis to quickly assess opportunities.
• Collection and management of customer intelligence used to grow, retain, and develop new regulated and non-regulated energy solutions.
• Support contract development for negotiations with existing large, complex customers.
• Resolves strategic customer issues quickly and efficiently to maintain the highest level of customer satisfaction.
• Identify and partner with internal teams to develop proactive solutions to mitigate future customer satisfaction issues.

Additional Responsibilities :

What Is Required :

What Is Desired :

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company : We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team atjobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.

Wage : 77450 to 116200

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