Food Runner (Miami)

Runner Position

Runners maintain clean workstations, stock plates both for use on the expo line and for all prep areas of the kitchen including pantry area and grill stations. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Check tickets coming to expo line for accuracy.
• Organize orders so that all items to complete order are ready when order is put up.
• Ensure that all items ordered are delivered to table respecting proper position numbers and female patrons.
• Ensure that all items are delivered in a timely fashion. Check supply and equipment levels; report shortages to Supervisor.
• Maintain work station clean, organized, and that all necessities were prepared earlier and stocked accordingly.
• Stock plates both for use on the expo line and for all prep areas of the kitchen including pantry area and grill stations.
• Stock all items that need to be stored in coolers or in pantry storage area.
• Clean / prepare respective equipment.
• Provide silverware and condiments for orders taken poolside.
• Complete par level requests on a daily basis and inventory on a monthly basis.
• Greet guests; acknowledge guests.
• Ensure safety of guests and enforcement of pool rules precautions according to department standards.
• Utilize first aid when situations demand such.
• Report any unauthorized persons in the Pool areas to the supervisor.
• Complete closing duties.
• Return all equipment and supplies to proper areas.
• Restock items for next shift.
• Secure storage areas.

Experience and Education Required

High School Diploma is required

Skills Required

Physical Demands

Success Criteria

Licenses or Certifications

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department / Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.