Express Employment International is hiring : Technical Writer III in Concord

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A Technical Writer III is needed to support documentation efforts related to business process changes stemming from technology modernization initiatives. This position is responsible for developing detailed worker procedures, updating instructional manuals, and creating informational brochures using plain language to ensure clarity and accessibility.

Qualifications

The ideal candidate will have extensive experience writing technical policies and procedures and translating complex information into plain language—ideally within the insurance or employee benefits administration sector. Strong collaboration skills, independent time management, and sound judgment are essential. Additional qualifications include :

• Ability to develop text and visual representations for large volumes of complex procedures in line with organizational standards.
• Experience writing user-friendly content tailored to specific audience needs.
• Ability to maintain and update technical documentation.
• Skilled in creating content to educate users with varying levels of subject matter knowledge.
• Experience organizing and curating information into usable reference materials.
• Capable of evaluating existing documentation and identifying areas for improvement.

What We’re Looking For

A professional with at least five years of experience in insurance, employee benefits administration, or a related field. This role involves collaborating with subject matter experts to gather information, reviewing screens, process flows, and data flows in multiple systems, and independently developing high-quality instructional content, such as manuals and brochures, written in plain language.

Required Skills

Preferred Skills

Submission Requirement

Please include at least one writing sample (up to a maximum of three samples) with your application.

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Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Staffing and Recruiting

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