Retail Supervisor

Retail Supervisor

Join our team in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

More employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Job Summary :

The Retail Supervisor is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department had appropriate inventory levels.

Job Specifications :

Starting Wage : $23.00 / hr - $24.73 / hr

Employment Type : Winter Seasonal 2025 / 2026

Shift Type : Full Time

Minimum Age : At least 18 years of age

Housing Availability : Yes

Job Responsibilities :

Generate sales, and demonstrate and maintain a professional standard of guest service

Responsible for opening and closing store

Evaluate sales trends and create methods for sales growth

Manage retail and rental inventory control and meet or exceed inventory goals

Enforce company cash handling policies and procedures, and other loss prevention policies

Manage sales floor team and rental process

Act as a mentor who can train and lead a sales team with effective communication

Provide great customer service to all guests

Ensure pricing is accurate and current including any and all promotions

Stocks shelves, counters, or tables with merchandise

Other duties as assigned

Job Requirements :

Previous retail sales experience - required

Previous snow sport industry experience - preferred

Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

Ability to maintain a working knowledge of products and trends within the industry

Commitment to exceptional customer service

Basic computer skills

Ability to work a flexible schedule; including nights, holidays and weekends - required

Must be able to lift up to 25 lbs

The expected pay range is $23.00 / hr - $24.73 / hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.