RETAIL DINING MANAGER

Retail Manager

The Retail Manager position is an exciting opportunity for an energetic, entrepreneurial manager. They are responsible for the successful retail / cafeteria operation and performs a variety of duties including oversight of the retail cafe, catering / special functions, Starbucks coffee shop, maintaining of cash controls and payroll records, and the hiring and training of our hourly team members. They also ensure customer satisfaction and good public relations through the safe and efficient use of resources.

Key Responsibilities :

• Monitors sales trends, labor costs, and profit margins in our retail cafeteria, caterings, Starbucks and doctors lounges
• Prepares and manages budgets for both retail and caf operation
• Provide regular reports on sales, labor, inventory, and customer feedback
• Follow Starbucks licensed store agreements
• Responds quickly to patients' family or staff concerns and resolves service issues calmly and professionally
• Oversees daily administrative and operational tasks
• Handles all aspects of staff management including interviewing and onboarding team members for retail and Starbucks operations
• Manages all financials including budget development, forecasting, and financial reporting
• Maintains knowledge of the market place and trends
• Manages cost controls and control expenditures for the account
• Oversees sanitation and safety of assigned unit(s)
• Purchases and manages inventory
• Rolls out new culinary programs in conjunction with Company marketing and culinary team
• Acts as the direct liaison with the client

Preferred Qualifications :

Associates at Touchpoint are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Applications are accepted on an ongoing basis. Touchpoint maintains a drug-free workplace.