Night Front Desk Manager

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Situated along a breathtaking stretch of the Virginia Beach Boardwalk, Holiday Inn & Suites Virginia Beach – North Beach isn't just a favorite destination for families, friends, and business travelers—it's also an incredible place to build your career in hospitality.

We are a 238-room oceanfront resort offering private balconies, three on-site restaurants, a complimentary movie theater, and kid-friendly attractions like Splash Kamp and lagoon-style pools. Our team helps create memorable experiences for vacationers and event guests from around the world—and we're proud of the warm, welcoming atmosphere we foster not just for our guests, but for each other.

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Scheduled primarily during PM shift.
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, and evaluations, and delivering recognition.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.
• Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process.
• Performs additional duties as needed.
• Excellent communication and organizational skills.
• Previous Front Office experience in supervisory / management capacity in a luxury property preferred.
• High School diploma, general education degree or international equivalent required.
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint).

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