Information Technology Operations Analyst

YOUR ROLE

We are seeking a highly motivated, customer focused person with very good verbal and written communication skills. Candidate should have extensive experience in development and enhancement of huge and complex applications in supply chain domain. Candidate should have experience in understanding of functional and operational processes in areas of Supply Chain Management, Logistics, and eCommerce. Should have the ability to quickly understand the business processes and the business needs and convert these into use cases or feature documents that correctly reflect the understanding.

We are looking for a person who is self-driven and loves to take on challenges and can keep pace with the changes in the enterprise application landscape. You would be needed to understand the changes in operations process and be able to recognize and propose IT implementation during your business discussions. Candidate should have the ability to envisage a business problem and convert it into a systemic solution that the development team can implement.

WHAT ARE YOU GOING TO DO?

• Review and understand all existing business and operational processes for the Warehouse Management and ERP applications and work with business owners / operations team to identify opportunities for improvement and design solutions
• Learn the current production support processes on various application issues and modify the same to improve the resolution process and efficiency
• Be production support team on analysis and resolution of production incidents
• Participate in functional and integration testing of assigned projects
• Gather customer requirements, and turn these into well-defined product requirements and specifications
• Partner closely with the development team to help determine the best technical implementation methods as well as execution schedule
• Work with cross-functional stakeholders to align teams around the application vision. Maintain and track cross application feature lists.
• Critical thinker to be able to troubleshoot issues and provide solutions, recommendations to peers and management
• Create documentation as needed to transition knowledge to end users and support staff
• Provide go-live support and facilitate knowledge transition to support team
• Expand business process knowledge through participation in related user groups and share the insights with the development team
• Work closely with vendor teams and ensure mature and fair interactions with their team members

WHAT ARE WE LOOKING FOR?

Education and Experience :