College Success Manager (DC)

College Success Manager

Reports to : Director of DC Programming

Job Status : Full-time

Salary : $70,000 - $80,000

Status : Salaried / Exempt

Application Deadline : June 13, 2025

Starting : July 2025

Schedule : Hybrid; 2 in office days and 3 remote days. Mon - Friday, 9am to 5pm. Some special events will occur outside of regular work hours. Weekend events are required 1-2 times per month throughout the year.

About Generation Hope :

Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have provided over $1.5 million in tuition assistance, supported almost 500 teen parents in college, celebrated more than 200 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide.

By joining our team, you will not only work for an organization that lives out and operationalizes our values, we also do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.

Position :

The College Success Manager works with the Director of DC Programming to manage the Generation Hope Scholar Program, which helps teen parents across the DC region become college graduates. The College Success Manager manages Scholar Program Coordinators and works closely with the Director of DC Programming to continuously improve the processes, functions, and outcomes of the Scholar Program. They also represent Generation Hope to nonprofit partners, students, donors and various other constituent groups. The College Success Manager should have a solid track record in working with youth and children, a background in college access and / or college success advising, financial aid, experience in managing a team, possess strategic planning skills, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. They must have a demonstrated interest in serving students of color and low-income students.

Primary Responsibilities :

Scholar Program Leadership

• In collaboration with the Director of DC Programming, design programming that challenges, engages, inspires, and supports our Scholars, including enhancing and implementing pre-service support to incoming Scholars (i.e., providing light-touch case management to accepted Scholars, evaluating impact, and identifying accepted Scholars needing support).
• Support the program team in troubleshooting issues within Scholar / Sponsor relationships and develop strategies to improve and strengthen these relationships
• Design and execute strategies for serving specific populations of students, such as student fathers, undocumented students, and First Generation college students.
• Ensure Scholars receive stellar training by collaborating with program staff and the Events Manager to plan two in-service trainings and the Summer Bridge program each year, all aimed at enhancing skills and strategies that drive graduation success.
• Work with the Operations department and Program Assistant to oversee the tuition disbursement process. This includes verifying amounts, confirming institutional details, and maintaining clear communication to prevent any discrepancies.
• Maintain in-depth knowledge of both federal and school-specific financial aid policies and procedures to provide training and support to staff and Scholars.
• Convene and manage the Scholar Leadership Council, ensuring Scholars have an opportunity to connect with one another, develop leadership skills, and contribute to programming.
• Provide ongoing and consistent support to Generation Hope mentors by :
• Assessing their experiences as mentors annually and providing various opportunities throughout the year for feedback
• Planning and attending activities to foster mentor relationships and peer support and to ensure mentors feel appreciated, such as potlucks or coffee chats to increase the retention of mentors.
• Convening and managing the Sponsor Leadership Council
• Communicating feedback and mentor needs to the program team and providing suggestions for mentoring improvements and enhancements
• In collaboration with the Director of DC Programming, evaluate the quality of the tutoring program, monitor tutor matches, improve training, and work with the recruitment team to develop strategies for tutor recruitment.

Management and Leadership

Case Management

Track and maintain Scholar data (contact information, G.P.A.'s, mentor meetings, etc.) using evaluation tracking software. Work with the Director of DC Programming and direct reports to maintain, collect, and analyze data for program evaluation purposes.

Other

We are looking for a hardworking, innovative, collaborative individual who thrives in a fast-paced environment. The successful candidate will have these qualities / qualifications :

Required Qualifications :

Desired Qualifications :