Senior Manager, Brand & Creative Job at Philz Coffee in San Francisco

Overview

California - within a Philz Market in the SF Bay Area or Los Angeles

We’re looking for a Senior Manager, Brand & Creative who’s as comfortable leading big-picture, brand vision as they are rolling up their sleeves to bring ideas to life. You’ll be the hands-on architect of our visual identity — concepting brand campaigns, directing creative across all channels, and executing breakthrough, emotionally resonant work that makes people say, “That’s so Philz.”

As a hybrid thinker-doer, you’ll set the vision and make it real, shaping the look, feel, and tone of the Philz brand across retail stores, eCommerce, and Wholesale. You’ll develop standout creative for digital, physical, and experiential touchpoints, working closely with marketing, product, retail, and tech teams to ensure every customer interaction feels uniquely crafted and heartfelt.

This is a highly collaborative, cross-functional role where you’ll translate business objectives into impactful, customer-first creative that deepens emotional connections and drives growth — all while embodying our mission to Better Days and championing Philz core values every day.

This role is remote, giving you the flexibility to work from home while staying closely connected to where the action happens - our stores. To make the most of that connection, you’ll need to be based in either the San Francisco Bay Area or Los Angeles. Being in our market means you’ll have the chance to see the impact of your work firsthand and stay close to our operations and culture that Betters People\'s Day.

WHAT YOU’LL DO

Brand & Campaign Leadership

Develop and lead the overall creative vision and brand identity across all channels, including retail, wholesale, digital, eCommerce and social media.

Oversee concept development and execution for in-store experiences, seasonal campaigns, product launches, new store openings and omnichannel marketing initiatives.

Maintain brand consistency across touchpoints while innovating and evolving the visual language to stay ahead of trends and resonate with our new and loyal Philz fans.

Drive cohesive storytelling and design that inspires customers and builds strong emotional connections with the Philz.

Champion a customer-centric approach to design and messaging, ensuring all creative assets elevate the brand experience and reflect the company\'s values.

Translate business and marketing objectives into brand-right creative that resonates with new and loyal Philz fans.

Creative Direction & Execution

Design, storyboard, write, direct, and edit across channels (app, email, social, digital, in-store, merch, packaging) to bring ideas from concept through execution.

Direct internal team and external agencies, freelancers, and vendors to bring creative to life.

Provide hands-on art direction and creative leadership during photoshoots, video productions, and store environment design with a clear creative vision and executional excellence.

Lead the creation of high-impact content for digital platforms, including app, website, email, paid media, and organic social, to enhance online presence and drive sales.

Guide creative direction for packaging design and visual merchandising to support retail and wholesale growth.

Ensure brand consistency and elevate creative quality across all touchpoints.

Manage creative budget and creative planning calendar to ensure projects are delivered on time and within budget

Leadership & Cross-Functional Partnership

Collaborate closely with marketing, product, retail, wholesale and e-commerce teams to ensure creative strategies align with business goals and deliver measurable results.

Build strong relationships with external partners, including agencies, photographers, and production vendors, to deliver high-quality creative assets.

Engage with digital and technology teams to ensure brand consistency and user-centered design across online platforms and emerging channels.

Foster a collaborative, inclusive, and high-performance culture across all teams involved in the creative process.

Act as a key voice in planning meetings, bringing creative insights and customer perspective to inform company-wide initiatives.

Present work with clarity and confidence, and iterate quickly based on feedback.

Operate with an “owner’s mindset,” balancing creative risk with business realities.

Lead with Philz core values first and a deep commitment to Bettering Days.

WHAT YOU’LL NEED

10+ years of experience in creative direction, brand design, or related fields, with proven experience leading integrated campaigns across digital, retail, and experiential channels

Experience working in multi-unit, food and / or beverage retail

Strong portfolio demonstrating ability to craft emotionally resonant, breakthrough creative work that builds brand love and drives business results

Experience developing and evolving brand identity systems across multiple touchpoints, including in-store signage, app / website, packaging, digital marketing, and social

Exceptional conceptual and strategic thinking skills paired with a hands-on ability to execute design and art direction

Strong leadership skills with experience managing and mentoring creative teams, agencies, freelancers, and cross-functional partners

Deep understanding of brand storytelling and customer-centered design principles

Skilled in presenting and pitching ideas with clarity and confidence, and iterating quickly based on feedback

Highly collaborative and comfortable working across functions, including marketing, product, retail, and technology teams

Passion for creating heartfelt, authentic customer experiences that reflect the Philz mission to Better Days

Proficiency in design tools (Adobe Creative Suite, Figma, etc.), photography and / or video editing skills and familiarity with production processes for both digital and physical media

ESSENTIAL PHYSICAL REQUIREMENTS

Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others

Repetitive motions : Making substantial movements (motions) of the wrists, hands, and / or fingers

Extending hand(s) and arm(s) in any direction

Bending, Reaching, Pulling, Pushing, Extending arms / hands occasionally during shift

Sitting for extended periods of time

Exerting up to 10-20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects

A reasonable estimate of the starting annual base salary for this role is $135,000 to $150,000. Please note that the base salary will vary based on qualifications, previous experience, and work location.

When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, commuter benefits, mental health support, holiday pay, Vacation & Sick Time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

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