Collections Account Representative

Job Description

Job Description

Collections Customer Service Representative (Account Representative)

Temp-to-Hire, M-F traditional work week

On-Site, Charleston 29406

$17.00 plus once permanent, monthly bonus up to $500 / month

We’re seeking energetic and goal-oriented individuals to join a growing collections team representing major clients in the logistics industry. This is a business-to-business (B2B) collections role; no prior collections experience is required. If you have strong communication skills and a background in customer service, sales, retail, or hospitality, we want to hear from you!

Position Overview :

Handle 50 outbound and 30 inbound calls per day

All calls are to businesses with past-due accounts

Opportunity for advancement based on performance

What You’ll Be Doing : Make and receive calls to businesses throughout the US and Canada Negotiate payment plans and help resolve outstanding balances Manage your daily account portfolio and meet productivity goals Provide exceptional service while maintaining a professional, persuasive tone Multitask efficiently across phone, email, and internal systems Contribute to a supportive, high-energy team environment What You’ll Need to Succeed : Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint Ability to type 35–40 WPM while actively on calls Experience in sales or customer service (retail or call center background a plus) Strong written and verbal communication with confidence in negotiation Desire to meet goals in a fast-paced, performance-based environment Comfort working on a production floor with activity and energy around you Why You’ll Love This Role : Generous paid time off (PTO) Affordable health, dental, and vision benefits 401(k) with company match Casual dress code and game room Regular employee appreciation events Opportunities to give back through community volunteering Career growth focus; 95% of leadership is promoted from within Work in a stable, essential industry

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.