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Mixed Methods Researcher, Customer Experience, Google Cloud
Mixed Methods Researcher, Customer Experience, Google CloudGoogle Inc. • Chicago, IL, US
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Mixed Methods Researcher, Customer Experience, Google Cloud

Mixed Methods Researcher, Customer Experience, Google Cloud

Google Inc. • Chicago, IL, US
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Mixed Methods Researcher, Customer Experience, Google Cloud

Google Cloud is seeking a Mixed Methods Researcher to join the Strategic Insights team. The ideal candidate will have experience in applied research, user or customer experience research, or competitive intelligence.

The role is based in one of the following locations : Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Chicago, IL, USA

Responsibilities :

  • Lead a comprehensive, mixed methods customer experience research program to surveil competitive differentiation and understand customer preference drivers along the relationship journey.
  • Own key aspects of the research process : scoping, methodology selection, recruiting, fieldwork, synthesis and reporting.
  • Lead survey design activities for programs, working in collaboration with stakeholders across the organization.
  • Define and establish the scaled qualitative customer interview infrastructure approach to evolve the win / loss program, partnering with compete leads on the team.
  • Translate research findings into insight narratives, tailoring insights for varied audiences.

Requirements :

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience in applied research, user or customer experience research, or competitive intelligence.
  • Experience in the B2B public cloud industry or SaaS product space.
  • Experience with research design using various methods (e.g., survey design, scaled customer interviews, statistical analysis, etc.).
  • Preferred qualifications :

  • Master's degree or PhD in STEM, Statistics, Psychology, Anthropology, Behavioural Economics or equivalent practical experience.
  • Experience in synthesizing information from a wide range of qualitative and quantitative sources to glean simplified insights that are executive-ready.
  • Experience analyzing attitudinal and behavioral data using statistical software packages (e.g., R, SPSS) or other analytics tools.
  • Ability to convey insights in a compelling manner for executive audiences, including visual storytelling for data-driven insights.
  • Excellent communications skills with experience in project management driving cross-functional working groups.
  • Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

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    Experience Researcher • Chicago, IL, US

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