Senior User Experience Researcher(Bangkok - Based, Relocation provided) Job at A

Senior User Experience Researcher (Bangkok - Based, Relocation provided)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our purpose is Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team from across the globe, united by a passion to make an impact. We aim to make travel easy and rewarding for everyone. This position is open to worldwide candidates and we will assist with relocation to Bangkok.

Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of Senior Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Qualifications

Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field

10+ years of relevant experience in consumer-facing business domains

Strong in planning, scoping, conducting, analyzing and communicating research

Experience with qualitative and user-centered design methods (e.g., individual and group interviews, diary studies, direct observation, think-aloud usability testing)

Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, statistical concepts)

Experience in evaluating, negotiating, and working with external research vendors

Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data

Demonstrates critical thinking beyond business requests

Excellent storytelling and communication skills; able to speak fluently with business people, designers, engineers and other stakeholders (in English)

Enjoys collaborative work in a dynamic, data-driven and creative environment

Responsibilities

General Role Expectations : Demonstrates critical thinking beyond explicit business requests; functions independently in operational research tasks; leads core end-to-end research activities including objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills : Evaluate research opportunities for importance, urgency, and impact; propose solid research solutions; maintain strong project execution while expanding capabilities; triangulate quantitative and qualitative findings; apply tools to quantify value and efficiency of research; adapt established methods and innovate with senior researchers; learn key software tools for surveys, diary studies, and analysis; ensure data compliance and ethics in all activities

Collaboration : Drive cross-discipline collaboration via research insights; work with other researchers and disciplines with clear ownership; communicate effectively to diverse audiences

Research Community Contributions : Share work and methodologies, mentor junior researchers, and participate in screening candidates

Equal Opportunity Employer : At Agoda, we value diversity and are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep your application on file for future vacancies unless you request removal. For details, please read our privacy policy.

Disclaimer : We do not accept unsolicited third-party or agency submissions. If we receive such submissions, we reserve the right to contact and hire directly without a recruitment fee obligation.

Employment type : Full-time

Seniority level : Mid-Senior level

Job function : Information Technology

Industries : Technology, Information and Internet

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