Administrative Assistant (Pinole, CA)

Responsibilities

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries.
• Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records, materials and other items, as assigned.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.
• Registers attendees at AIC seminars (Basic Implant Training), prepares documentation, arranging meals and refreshments in conjunction with seminars, product and sales related promotional activities and learning seminars.
• Handles product returns from Hiossen customers including paperwork, recordkeeping, reports, ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.
• Works collaboratively with Hiossen Finance Department, Corporate Headquarter departments, Branch and Regional offices.
• Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies.
• Prepares and submits reports as directed by the Regional Sales Director or Branch Managers.
• Other related administrative duties as assigned or as required.

Required Knowledge and Skills

Physical Demands

The position requires continuous use of a computer while sitting. Duties include packing, re-stocking and occasionally lifting and carrying items weighing up to 25 pounds.

Education and Experience

High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment.

Work Environment

The Administrative Assistant's works in an office based environment at a designated Branch location. The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

Benefits

Equal Opportunity Employer

/ Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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