Technical Support Specialist

A company is looking for a Tier 1 Technical Support agent.

Key Responsibilities

Troubleshoot customer product questions or problems via live chat, email, and phone

Document incidents in required tracking systems and manage workload for timely issue resolution

Collaborate with support and other departments to ensure proper handling of customer issues

Required Qualifications

Associate degree or equivalent SAAS business experience

Minimum of 2-4 years' experience in a call center or customer service environment

Proficient PC skills with knowledge of various software applications

Strong collaboration and team building skills

Ability to multi-task and adapt to a fast-paced environment