Order Management Specialist, Team Lead (Schaumburg)

Order Management Specialist, Team Lead

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.

Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.

We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc.

Overview of Role

Order Management Team Lead role provides support and guidance to team members. Customer Service is responsible for placing, tracking, and maintaining all purchase orders placed by customers, along with maintaining product maintenance within our database. The candidate should be organized, detail oriented and possess excellent communication skills.

What You Will Do At C.A Carlin

• Assist manager in overseeing daily operations of team / dept
• Provide guidance, coaching, encouragement, and inspires team members to achieve goals
• Focus on team and employee welfare
• Assist with escalated customer inquiries and resolve complex issues
• New client set up / onboarding in internal database. Ensure all necessary details and resources are acquired to guarantee the utmost satisfaction with our business
• New customer set up in database / maintain existing customers
• Assist with departmental training
• Collaborate with department manager to improve and implement best practices
• Assist with team coverage as needed

What You Should Bring To The Table

You Will Stand Out If You

Perks

Come As You Are

C.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of these qualifications, especially if this role aligns with your career trajectory.